If you are returning an item for a refund we can only accept items returned within 14 days from the date you received your order. If 14 days have gone by since your purchase, unfortunately, by law, we can’t offer you a refund. However, if you are returning an item to exchange it, then items can be returned within 30 days from the date you received your order. Items returned outside of these periods may be refunded or exchanged at our discretion but please email us first for confirmation.
If you return an item for a refund outside of the 14 day return period and within the 30 day exchange period you will have the choice to exchange your item or be issued with store credit for the value of the returned items. We will only cover the cost of return postage if your item is faulty or you have been sent the wrong item by mistake.
If you are returning items from 2 or more separate orders please include the individual returns slips for each order.
To be eligible for a return, your item must be unused and in the same condition that you have received. It must also be in the original packaging. Please be very careful when trying on products to not leave any marks or stains or damage the items in any way as this could void the chance of a return or refund.
Additional non-returnable items:
* Gift cards
* Personalized items
To complete your return, we require a receipt or proof of purchase.
Please note that if you return any items outside of the 14 day return period for a refund or the 30 day exchange period when you have not been advised by Iris Bijeaux then you will forget your item and we will not be able to return it to you.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via phone or email: 0737 976 7346 or symy2105@gmail.com
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 12 Janson Close, Ta64xx, Bridgwater, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact: 0737 976 7346
Email: symy2105@gmail.com
Office Hours:
Monday-Friday: 9am - 5pm
Saturday-Sunday: Closed
